Return & Refund Policy

We want you to shop with confidence and love your purchase. If something isn’t quite right, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, items must be:

• Unused and in their original condition
• With tags attached
• In the original packaging
• Accompanied by proof of purchase or receipt

To start a return, simply contact us at support@shoppingarena.shop.
Once your request is approved, we’ll provide return instructions and a shipping label if applicable.

Return Address:
[INSERT RETURN ADDRESS]

Please note that returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please check your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away so we can resolve the issue as quickly as possible.

Non-Returnable Items

Some products cannot be returned, including:

• Perishable goods
• Personalized or custom-made items
• Beauty and personal care products
• Hazardous materials or flammable items

Sale items and gift cards are also non-returnable.

If you’re unsure whether your item qualifies, feel free to contact us before placing your return request.

Exchanges

Need a different item? The quickest option is to return your original product and place a new order once your return is approved.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason.

Returned items must remain unused, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you regarding the approval status of your refund.

If approved, your refund will be processed back to your original payment method within 10 business days. Please allow additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at support@shoppingarena.shop.